Patient Relations and Management
Meet Our Front Office Team
Daniel, Dawn, and Laurie are the first to greet you with a smile and the last to wave goodbye. They make scheduling easy, answer questions, and ensure your visit is as convenient and seamless as possible. They are the friendly voices that help you navigate the office, whether it’s confirming your appointment or explaining insurance details. Together, this team creates an environment where every patient feels cared for, comfortable, and confident in their oral health journey. From the moment you walk in, you’ll know you’re in great hands!
Laurie, Office Manager
Chrissy is a registered Dental Hygienist and graduate of Ferris State University. She has always had a passion for dentistry and enjoys working with people and building relationships. Because she has been caring for her patients for more than 20 years, they feel more like family to her. She loves meeting new patients too, especially those who are very nervous or have a fear of the dentist. This challenges her and makes it her goal to make them comfortable and give them a great dental experience.
Her favorite part of dentistry is to see a patient have a smile makeover. She feels it’s truly incredible to see someone who once was embarrassed to smile, smile so big. She has seen how giving someone a smile can change their life. She says that she feels so lucky to be a part of Falcon Dental group. She loves what she does and who she works with. When she’s not working she enjoys spending time with her family, her husband Jimmy of 18 years and their two boys Jack and Nick. Their time together is usually spent on a basketball court or a baseball field, but she says that she wouldn’t change it for anything in the world.
Dawn, Treatment Coordinator
Chrissy is a registered Dental Hygienist and graduate of Ferris State University. She has always had a passion for dentistry and enjoys working with people and building relationships. Because she has been caring for her patients for more than 20 years, they feel more like family to her. She loves meeting new patients too, especially those who are very nervous or have a fear of the dentist. This challenges her and makes it her goal to make them comfortable and give them a great dental experience.
Her favorite part of dentistry is to see a patient have a smile makeover. She feels it’s truly incredible to see someone who once was embarrassed to smile, smile so big. She has seen how giving someone a smile can change their life. She says that she feels so lucky to be a part of Falcon Dental group. She loves what she does and who she works with. When she’s not working she enjoys spending time with her family, her husband Jimmy of 18 years and their two boys Jack and Nick. Their time together is usually spent on a basketball court or a baseball field, but she says that she wouldn’t change it for anything in the world.
Daniel, Patient Coordinator
Christela was born and raised in Northern California and moved to Michigan in August 2013 with her husband and son. She has been in the dental field for over 20 years, initially as a Registered Dental Assistant and became a Registered Dental Hygienist in 2006. Christela graduated from Foothill College Dental Hygiene Program, she then obtained her Bachelor of Science in Dental Hygiene at the University of Detroit Mercy, and Master of Science in Dental Hygiene at the University of Michigan.
In 2015, Christela took on a new role as clinical instructor at the University of Detroit Mercy School of Dentistry. She enjoys both teaching and clinical practice, as well as working and building relationships with her patients and students. Christela is a strong advocate of lifelong learning and is excited to see what the future holds for the dental field. During her free time, Christela loves to travel and spend quality time with her family, her husband Horacio of 13 years and their two children, Valentino and Viviana.
Laurie
Laurie has been in the dental field for over 30 years. As our liaison to dental treatment and patient care, she assists in explaining and reviewing treatment and finances to our patients. Laurie has a unique friendly relationship with the patients and she loves to get to know them. Most of the time, the patients stay longer after their appointment talking to Laurie about their family and sharing pictures. Laurie will help patients understand their treatment plan and any concerns they may have with their dental benefits. In her spare time, Laurie enjoys reading and spending time with her family.